Shipping & Returns
Shipping Policy
Last updated September 13, 2026
Thanks for shopping with Detour Tees.Many of our products are made to order, which helps us offer more designs while reducing unnecessary inventory. This policy explains how processing, delivery, tracking, and shipping issues are handled.
Made-to-Order Processing
Production time is separate from shipping time. Because items are prepared after an order is placed, processing may vary by product, order volume, and season. The delivery estimate shown at checkout is the best guide for your order. During launches, holidays, or other high-volume periods, orders may take longer.
Shipping Rates and Free Shipping
Eligible orders with a merchandise subtotal of $50 or more receive free standard shipping. The threshold is calculated after discounts and before taxes. Destination eligibility, available services, and any shipping charges are shown at checkout before payment. Orders below the threshold are charged the rate displayed at checkout.
Delivery Estimates
Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, holidays, customs processing, and other events outside our control may affect arrival. If your order is time-sensitive, please order early.
Tracking and Split Shipments
When tracking is available, we will send it to the email address used at checkout. Tracking may take a short time to update after the carrier receives the package. Items in the same order may arrive separately if they are produced or fulfilled from different locations. If that happens, you may receive more than one tracking number and you will not be charged extra shipping because of the split.
Address Changes and Returned Packages
Please review the shipping address carefully before submitting your order. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee a change after production or fulfillment has started. If a package is returned because an address was incomplete, incorrect, or undeliverable, additional shipping charges may apply before it can be sent again.
Lost, Stolen, Damaged, or Incorrect Orders
If tracking shows unusual delays, start by checking the carrier's tracking details and looking around the delivery location. If the package still cannot be found, contact us through the Contact page with your order number so we can review the available options.
If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and, when approved, arrange an appropriate replacement or refund at no additional cost.
International Orders
International orders may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country. Unless checkout states otherwise, these charges are the customer's responsibility. Customs processing may also extend delivery time.
Questions
For shipping questions, use the Contact page at detourtees.com and include your order number.
Return & Refund Policy
Last updated September 13, 2026
We want you to feel good in what you ordered. If something is not right, review the eligibility requirements below and contact Detour Tees before sending any item back.
30-Day Return Window
To request a return, contact us within 30 days after your order is delivered. To qualify, the item must be unworn, unwashed, unused, and in its original condition, with tags or original packaging when applicable. Proof of purchase is required.
Returns must be approved before they are mailed. If your request is accepted, we will provide return instructions and the correct return destination. Items sent without approval, or sent to the business address shown on the website without return instructions, may not be accepted.
Items That Cannot Be Returned
We cannot accept returns for:
- Items that have been worn, washed, altered, stained, damaged after delivery, or otherwise used.
- Personalized or custom-made products, unless they arrive damaged, defective, or incorrect.
- Gift cards.
- Items clearly marked final sale at the time of purchase.
If you are unsure whether an item is eligible, contact us before mailing it.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or different from what you ordered, contact us promptly with your order number and clear photos of the item and packaging. Once the issue is verified, we will arrange a replacement or refund at no additional cost.
Fit, Preference, and Change-of-Mind Returns
Eligible items may be returned within the 30-day window if they meet the condition requirements above. Unless the item arrived damaged, defective, or incorrect, return shipping is the customer's responsibility. Original shipping charges are not refundable. Any return-shipping cost paid or deducted will be explained when the return is approved.
Exchanges
The fastest way to get a different size, color, or design is to request a return for the original item and place a new order once the return is approved. Because items are made to order, direct exchanges are not guaranteed.
Refunds
We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for us to process the refund. Your bank or card issuer may need additional time to post it.
If more than 15 business days have passed since your refund was approved and it has not appeared, contact us through the Contact page.
Order Cancellations
Contact us immediately if you need to cancel an order. Because production can begin soon after checkout, cancellation is not guaranteed. If production or fulfillment has already started, the order may need to follow the return process after delivery.
Consumer Rights
This policy does not limit any rights that cannot be excluded under applicable consumer-protection law. If the law where you live gives you additional cancellation, return, repair, replacement, or refund rights, those rights still apply.
Start a Return
Use the Contact page at detourtees.com and include your order number, the item you want to return, and the reason for the request. Do not mail an item until you receive approval and return instructions.